Keep your codes private.
Your PIN, OTP and password are private. Do not include them in request notes or share them with someone who asks.
LEARN
Protect your information.
Know how to handle suspicious messages, private codes and shared devices.
Three useful habits.
Check before acting.
Be careful with messages urging an immediate payment or asking you to click a link. Contact the SACCO through a channel you already know is genuine.
Take care on shared devices.
Request notes saved on this website stay in the browser you use. Avoid saving personal details on a shared device.
Received a suspicious message?
Pause the urgent conversation, keep the evidence, and check through a trusted channel.
Do not send codes or money.
Verify the sender using another channel you trust.
Keep the evidence.
Keep the message, sender details and time. Remove private codes from any record you share.
Report through a verified channel.
If your details were exposed, promptly contact the relevant provider for account protection steps.